We Offer Shipping Worldwide!
Please carefully read the shipping information provided by Emstechwear.com to learn about the dispatch process, tracking procedures, as well as the ownership, terms, and associated risks of your order.
North America
| Country | Method | Cost | Delivery Time |
|---|---|---|---|
| The United States | Standard | Free | 4-6 Business Days |
| The United States | Express | $50 | 3-5 Business Days |
| Canada | Standard | Free | 5-7 Business Days |
| Canada | Express | $50 | 3-5 Business Days |
| Mexico | Standard | Free | 10-15 Business Days |
Australia
| Australia | Standard | Free | 3-6 Business Days |
| New Zealand | Standard | Free | 10-15 Business Days |
Europe
| United Kingdom | Standard | Free | 6-8 Business Days |
| Ireland | Standard | Free | 6-8 Business Days |
| Germany | Standard | Free | 6-8 Business Days |
| Switzerland, Sweden, Belgium & Denmark | Standard | Free | 6-8 Business Days |
| France | Standard | Free | 6-8 Business Days |
| Rest of Europe | Standard | Free | 6-8 Business Days |
Asia
| Hong Kong | Standard | Free | 2-7 Business Days |
| Singapore | Standard | Free | 2-7 Business Days |
| Malaysia | Standard | Free | 5-10 Business Days |
| United Arab Emirates | Standard | Free | 5-10 Business Days |
| Saudi Arabia | Standard | Free | 5-10 Business Days |
| Rest of Asia | Standard | Free | 10-15 Business Days |
South America
| All of South America | Standard | Free | 20-30 Business Days |
*Please note that we currently do not support delivery to Ukraine, Russia, Kosovo, Turkey, Norway, etc. If you need further assistance, please get in touch with the team at: service@emstechwear.com
Tracking Your Order
Processing Time
Please allow 1-3 business days for order processing and shipping.
If you need us to prioritize the processing of your order or wish to change the shipping method to express delivery, please contact us via email at service@emstechwear.com.
Please note that we will make every effort to expedite the processing and dispatch of your order upon receiving your request. However, certain circumstances may prevent us from prioritizing the order as requested.
If the order has already been shipped, we will be unable to modify the shipping method. We appreciate your understanding.
How to Track
You will receive a shipment notification email with a tracking number as soon as your package ships.
Simply track the package with the tracking number at: https://www.17track.net/en
If you don’t receive one or the tracking number isn’t updating or working, no worries—contact us and we’ll solve it!
If you need more detailed information, please reach out to us via service@emstechwear.com and we’ll help you out!
Notice
1. Force Majeure Exemption: Emstechwear.com shall not be held liable for logistics delays caused by force majeure events, including but not limited to natural disasters (e.g., earthquakes, typhoons), pandemic control measures, wars, strikes, or customs clearance delays.
2. Risk and Loss: All goods purchased from us are subject to transportation contracts. This means the risk of loss and ownership of such goods transfers to the customer upon our delivery to the carrier.
3. After-Sales Claims Process
1) Time Limits
- Loss/Non-Delivery: A report must be submitted within 7 calendar days after the package is marked as “Delivered.”
- Incorrect Shipment/Damage: Must include clear photographic evidence with the shipping label within 48 hours of receipt.
2) Handling Rules
All express delivery issues must be reported via the customer service email: service@emstechwear.com.
Emstechwear.com reserves the right to:
- Request supplementary proof (e.g., unboxing videos).
- Deny replacements/refunds based on individual case assessments.
- Prohibit secondary returns for free replacement items.
4. Other Important Notes
Address Accuracy: Customers will need to cover the cost of reshipping if the address provided is incorrect.
Customs Duties/Taxes: The import duties, taxes, or fees imposed by the destination country are the customer’s responsibility. If unpaid taxes/duties result in the package being returned, a 20% storage fee will be deducted.
Friendly Reminder: To safeguard your rights, we recommend:
- Tracking Logistics: Regularly check logistics status updates provided by the carrier.
- Customs Coordination: Proactively contact local customs authorities to assist with clearance procedures.